Shipping policy

Shipping Time:

  • USA: 14-22 business days （Due to customs and the well-known local impacts in the U.S., the logistics delivery time has been delayed to 14-22 days, and it may be even longer for some remote areas. Please rest assured that you can contact us promptly if there are any issues.）

  • Canada: 10-15 business days

  • Mexico & LATAM: 15-22 business days

Please note:

  • The mentioned time frames are for transit time only and do not include local delivery time.
  • Shipping delays may occur during holidays, Black Friday sales, extreme weather conditions, or strikes. We appreciate your understanding during such instances.
  • If your package is not received within the specified time frame, kindly contact the local delivery company (details provided below). If assistance is required, feel free to reach out to our customer service for a satisfactory resolution.

Shipping Providers:

  • Local Delivery Providers

Local delivery is typically handled by regional logistics companies. In case of any delivery delays, please contact the local delivery company with your tracking number for assistance.

Here are the details of some local delivery companies for selected countries along with their tracking websites and contact numbers:

1) USA (USPS):   - USPS:

Website - https://www.usps.com/

 Phone - (1-800-275-8777) 9:00am to 5:00pm (Monday to Friday)

2) Canada:   - Canada Post / PostNL

- Canada Post

Website - https://www.canadapost.ca/

Phone - 1-800-267-1177 

- PostNL

Website - https://postnl.post/

Phone - 1-866-607-6301

Please use the provided contact information for assistance with tracking or any inquiries regarding your shipments.